Product Support Specialist

March 18

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Shippo

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We help eCommerce merchants grow by empowering them with the #1 shipping solution tool needed to save time and money.

Multi-carrier shipping • Shipping Labels • Shipment Tracking • Shipping API & Dashboard • Global Shipping

201 - 500

Description

• Provide support to customers utilizing Shippo's web application, API, and store integrations • Assist in communicating product features and functionality to current and prospective customers • Troubleshoot technical issues and file bugs as necessary • Research, diagnose, and resolve carrier errors • Maintain support documentation • Collaborate with remote team members across multiple time zones and channels

Requirements

• Bachelor’s Degree • 2+ years of direct customer-facing experience, primarily via written communication in English • 2+ years of experience with tools such as Google Apps and Slack • Impeccable writing skills • Ability to work cross-functionally • Advanced/Fluent English proficiency

Benefits

• Inclusivity and equal access to opportunities • Remote work flexibility • International employment contracts available through Remote.com • Equity opportunities • Inclusive work culture • Assistance and accommodations during application process