Bilingual Customer Support Specialist

March 14

Samsara

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Pioneer of the Connected Operations Cloud

1001 - 5000

💰 Seed Round on 2014-08

Description

• Assist customers with a wide range of general inquiries • Handle customer questions about contract renewals and cancellations • Solve customer issues and escalations about Samsara products and services • Experience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requests • Ability to prioritize work queue and backlog in addition to incoming customer requests • Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Requirements

• 1-3 years of experience in a customer-facing role within a contact center environment • Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings • Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner • Strong problem-solving skills and a proven ability to deliver a positive customer experience • Exceptional communication skills to effectively communicate with a wide range of customers • Experience in a fast-paced environment managing 20+ cases per day via phone, chat, and email channels • Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud) • Proficient with macOS • Ability to work flexible hours (nights and weekends) • Experience supporting service requests in billing, RMA, cancellations, and renewals • Experience supporting telematics systems, ELDs, and hours of service compliance is a plus • Spanish and/or French fluency is a plus

Benefits

• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund