Customer Service Agent

January 13

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TLNT

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Exceptional talent helping companies achieve their goals.

11 - 50

Description

• Respond to customer inquiries by telephone, email, sms, and chat to provide knowledge-based solutions; Utilize established protocols and guidance from the team leads to resolve complex or unusual requests that may require a customized solution; Dealing with post-purchase situations • Analyze each customer’s service needs and execute, escalate, or route to the appropriate internal departments, as needed; Build relationships with customers by proactively following up on their level of satisfaction with the products and services. Address any resulting inquiries and/or concerns; • Participate in projects and provide team support as needed.

Requirements

• Minimum of 1 – 3 years of experience in Customer Service. • High school diploma required, Bachelor’s degree preferred. • Experience in CRM software is preferred. • Must have excellent interpersonal, organizational, and verbal and written communication skills. • Must have a community-first (warm) communication style. • A good ability to learn and understand products. • Interest in growing plants/hydroponics is a huge plus.

Benefits

• Competitive salary. • Full-time (40 hours per week), long-term position. • Work from home. • Additional perks.