Lead Account Executive

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Freshworks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $85M Secondary Market on 2020-01

SaaS • Enterprise • Artificial Intelligence

Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

📋 Description

• Execute territory strategies to win enterprise business, expand Freshworks’ footprint in the HK & TW markets, and exceed sales targets. • Manage the full sales cycle—from prospecting to negotiation and closure—ensuring predictable outcomes and strong performance across key accounts. • Build trusted relationships with senior executives, identify complex business challenges, and position Freshworks as a strategic partner that delivers ROI and growth. • Work closely with cross-functional teams (Marketing, Customer Success, Solution Engineering, and Product) to deliver outstanding customer experiences and contribute to a culture of continuous improvement. • Develop and maintain a strong, data-backed pipeline with accurate forecasting. • Conduct in-person meetings and presentations, representing Freshworks in customer engagements and industry events across Hong Kong & Taiwan regions. • Play a pivotal role in establishing Freshworks’ local presence—shaping go-to-market strategy, nurturing key partnerships, and contributing to the foundation of our long-term success in the region (HK & TW).

🎯 Requirements

• 7+ years of quota-carrying SaaS sales experience in mid-market or enterprise segments, with a proven record of exceeding revenue goals. • Skilled at managing complex sales cycles and engaging multiple stakeholders, including enterprise IT and business decision-makers. • Strong prospecting and pipeline management capabilities, backed by structured forecasting and disciplined execution. • Proficiency in solution selling of software platforms (e.g., ITSM, IT infrastructure, EX/CRM/Customer engagement solutions) that drive operational efficiency and business impact. • Customer-centric approach with the ability to build cross-functional partnerships and deliver results in a matrixed organization. • Fluency in English (verbal and written) is required to collaborate effectively with regional and global teams. • Proficiency in Mandarin / Cantonese(spoken and written) is mandatory to communicate with local stakeholders.

🏖️ Benefits

• Employees can work remotely