Lead – Solution Engineer

🕒 June 25

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Freshworks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

💼 Consulting

📣 Marketing

📦 Logistics

💰 $85M Secondary Market on 2020-01

Consulting • Marketing • Logistics

Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

📋 Description

• Work with our regional sales teams to convert prospects to customers • Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience • Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents • Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in-depth examinations of the interaction between Freshworks and the customer’s infrastructure • Collect, assess and convey different customer requirements to central product management • Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners • Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy • Train sales teams on the Freshworks' products suite, technical aspects and new product features

🎯 Requirements

• Native level written and oral communication skills in English are required. • Having any other European languages additionally would be an added advantage • 5+years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments • Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure is key • Possess excellent senior customer stakeholder (incl. CxOs) and internal communication skills • Experience working on complex sales cycles in Mid-Market and Enterprise business segments • Excellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality • Highly driven individual with an execution focus and a strong sense of urgency • A colleague who enjoys working in a high-energy team environment

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development