Staff Software Engineer – Voice Platform, SIP/VoIP

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead the design, development, and delivery of scalable network and voice-platform services supporting reliable real-time communications • Develop and maintain C systems software, including network-facing and open-source platform components • Design and implement Java cloud backend services and related platform services • Build and operate scalable, observable, production-ready services on AWS • Apply networking and Linux systems expertise to develop, integrate, and troubleshoot real-time communications workloads • Build fluency in SIP/VoIP and Genesys voice-platform concepts • Lead troubleshooting of complex production issues and drive root-cause analysis and lasting fixes • Partner with product, architecture, DevOps, QA, security, and operations teams on technical solutions • Define and promote engineering practices for design, code quality, CI/CD, testing, monitoring, logging, tracing, and production operations • Mentor engineers through design reviews, code reviews, incident response, and hands-on technical guidance • Drive improvements in system performance, availability, scalability, fault tolerance, and maintainability

🎯 Requirements

• 8+ years of professional software engineering experience, including senior/lead-level impact • Hands-on proficiency in C for systems or network-oriented software • Hands-on proficiency in Java for backend service development • Strong networking fundamentals: TCP/IP, UDP, TLS, sockets, and network debugging • Strong Linux experience in development and production environments • Experience designing, building, and supporting services in cloud environments, preferably AWS • Experience leading technical initiatives from architecture through production delivery • Demonstrated ability to mentor engineers and influence technical direction • Strong communication skills across engineering, product, and operations • Experience supporting mission-critical, high-availability production systems • Ability to learn SIP/VoIP and real-time communications concepts quickly • Ability to balance quality, performance, security, and delivery timelines • Desirable: Spring Boot and web application development • Desirable: AWS services including ECS/EKS, API Gateway, SQS/SNS, DynamoDB/RDS, CloudWatch, IAM, CloudFormation/CDK/Terraform • Desirable: SIP, VoIP, or open-source telecom platforms such as OpenSIPS, Kamailio, Asterisk, or FreeSWITCH • Desirable: Genesys Cloud CX, contact-center, carrier, CCaaS, UCaaS, or CPaaS experience • Desirable: Multi-region deployments, Kubernetes, service mesh, and zero-downtime release practices • Desirable: Security for networked systems, including TLS, mTLS, SRTP, IAM, and network segmentation • Desirable: Strong observability and incident-leadership background

🏖️ Benefits

• Flexible ways of working • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families