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gertrud digital GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

gertrud digital GmbH is a company that provides a board management platform called Boardwise, designed to streamline the preparation and management of board meetings. This tool allows users to efficiently organize meetings, manage agendas, distribute documents, and integrate seamlessly with Microsoft 365 environments like MS Teams and SharePoint. Boardwise helps save significant time and effort in managing large meetings by offering features such as automatic agenda creation, document distribution, and approval workflows. The platform emphasizes data security, complying with EU data protection regulations, and is supported by Microsoft as a preferred solution. The company offers customized solutions tailored to the specific needs of executive board offices across various industries, improving transparency and efficiency in meeting management.

📋 Description

• First point of contact for customer inquiries • Clear, friendly, and structured communication with customers • Analyze and resolve incoming customer support tickets • Create and customize reports using Handlebars.js according to customer requirements • Assist with software configuration questions • Identify issues and gather relevant technical information • Recognize when escalation to Level 2 or the Product team is required • Document issues and solutions in a structured manner • Ensure high customer satisfaction through timely communication

🎯 Requirements

• Excellent communication and problem-solving skills • Customer-focused and organized work style • Strong troubleshooting mindset and enjoyment in identifying root causes • Basic knowledge of Handlebars.js or similar templating languages, or willingness to learn quickly • Ability to work independently and in a team • German at native or fluent level • Good English skills • Some experience creating or customizing reports/templates, e.g., HTML/CSS • Basic understanding of web applications • Basic knowledge of M365, APIs, and HTTP status codes • Experience in software configuration and identity/access management • Basic security awareness, including passwords, phishing, and secure device usage

🏖️ Benefits

• 100% remote work and full flexibility in working hours • Transparent, trust-based company culture in an international SaaS scale-up • Modern tools, data-driven processes, and fast decision-making • 2–3 offsites and workshops per year for strategy, knowledge sharing, and team building • High level of ownership and clear development prospects • Opportunity to actively shape a fast-growing SaaS company • Steep learning curve in Customer Success, onboarding, software processes, and content creation • Close collaboration with our Customer Success and Product teams • Flexible working hours