Support Analyst

Job not on LinkedIn

🔥 14 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GESUAS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

🌍 Social Impact

⚕️ Healthcare Insurance

Software • Social Impact • Healthcare Insurance

GESUAS is an innovative online software solution designed for social assistance management. It enables the integration of social assistance services and facilitates real-time monitoring of activities and data related to family support programs. With features like an online registry, automation of reporting, and a unique system for managing benefits and interventions, GESUAS helps enhance efficiency in social service delivery while ensuring that all information is securely managed and easily accessible for professionals in the socio-assistance network.

📋 Description

• Provide customer support through all channels offered by the company • Ensure the best possible customer experience throughout the support process • Manage customer crises by resolving conflicts and engaging the relevant teams • Conduct calls and/or remote sessions to analyze and resolve issues • Respond to customer tickets and answer questions about the platform • Conduct monthly online training sessions to guide customers on using the system’s basic features

🎯 Requirements

• Knowledge of databases and programming logic, with a focus on data analysis • Strong communication and empathy to understand customer challenges and build relationships based on trust • Emotional resilience to handle crisis situations and maintain a solution-oriented approach • Strong organizational skills and focus to efficiently manage a high volume of support requests and simultaneous demands • Excellent written and verbal communication skills • Degree in Information Technology or knowledge of databases

🏖️ Benefits

• Life insurance • Healthcare allowance • Home office allowance • Meal and food allowance • Flexible working hours • Education and language-learning allowance • Psychological support platform • Online learning and professional development platforms • Quality-of-life program (workplace exercises/ergonomics) • A unique, collaborative, and very fun work environment (why not?) • Length-of-service bonus • Opportunities for personal and professional development • Medical insurance • Meal voucher • Food voucher