Operations Analyst – N2 Technical Support

🔥 19 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Incentive.me

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

Incentive. me is the leading AI sales technology company in Brazil that focuses on increasing sales and engaging sales teams through innovative incentive campaigns. Their solutions allow companies to easily create and manage incentive programs, automate variable remuneration, and offer attractive rewards, resulting in an average sales increase of 35% for their clients within six months. With over R$200 million distributed in rewards and a community of over 100,000 sales representatives, Incentive. me leverages artificial intelligence to enhance sales performance and team motivation.

📋 Description

• Query, correct, and reprocess data directly in relational databases using SQL • Relate tables and business-context information to identify the root cause of issues • Investigate and resolve N2 support tickets related to campaigns, sales, payments, hierarchies, and platform business rules • Analyze failures in data loads and processing, and carry out reprocessing activities • Investigate and diagnose the root cause of data inconsistencies, proposing permanent solutions • Generate reports and support dashboards monitoring the health of campaigns, targets, and payments • Escalate cases requiring code or architectural changes to Product, Engineering, or Development teams, providing a structured diagnosis • Document recurring solutions and contribute to the improvement of team processes and the knowledge base

🎯 Requirements

• Solid experience with SQL in relational databases, including SELECT, JOIN, and UPDATE • Strong understanding of data structures and basic data modeling, including table relationships, keys, and hierarchies • Familiarity with programming logic in at least one language • Strong logical reasoning and the ability to investigate data issues through to their root cause • Organization and attention to detail when handling sensitive operations • Clear communication skills to report status and explain technical issues to non-technical teams • Ability to work with large volumes of information in Excel or Google Sheets, including advanced formulas, pivot tables, and data-processing tools • Previous experience in Technical Support, Application Support, Technical Operations, Data Operations, or similar roles • Experience investigating incidents in transactional systems or SaaS platforms • Basic knowledge of REST APIs, JSON payloads, and system integrations • Experience with ticketing tools such as Jira Service Management or similar platforms • Experience automating operational routines or writing scripts for data manipulation and validation

🏖️ Benefits

• Competitive salary • Health insurance • Meal voucher • Transportation allowance • Home-office allowance • Dental insurance • Childcare assistance • Salary advance • Onhappy • Life insurance • WellHub • Dynamic work environment • Professional development opportunities