Customer Success Manager

April 5

GlacierGrid

Empowering businesses to refine their energy use for energy savings, operational efficiency, and sustainability.

51 - 200

Description

• Responsible for managing customer accounts from pilots to expansions • Coordinate between implementation, product, sales, and the customer • Manage accounts after an expansion with quarterly business reviews • Remote role with some travel required to headquarters in San Francisco, CA (quarterly)

Requirements

• Have a 4-year degree • Experience in customer relationship management (technology/Saas product is a bonus) • Excellent interpersonal, verbal, and written communication skills • Possess a high degree of resilience • Extremely coachable and willing to receive and implement feedback • Experience working with a CRM (Salesforce, Hubspot) for all aspects of sales pipeline management • Competitive edge and thrive in a fast-paced, dynamic startup environment • Driven to work at companies that have a meaningful impact on stanching CO2e emissions

Benefits

• Base: $80,000 • OTE: $95,000 • 0.05-0.10% equity grant

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