Manager, HR Shared Services

🔥 0 minutes ago

🇵🇹 Portugal – Remote

💵 €44.8k - €56k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 0%

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G-P

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

G-P is a leading global company specializing in Employer of Record (EOR) solutions, providing businesses with the tools to hire, onboard, and manage teams in over 180 countries quickly and compliantly. The company offers a comprehensive suite of global employment products under its G-P Meridian Suite™, including services for hiring employees and contractors, managing global payroll, time management, expenses, HR support, and employee assistance. G-P is recognized for its compliance expertise, featuring the world's first AI-based HR compliance advisor, G-P Gia™, which delivers AI-driven advice and solutions for HR compliance challenges. With a strong network of partners and industry-leading EOR SaaS solutions, G-P supports HR, legal, and financial compliance globally. Their offerings are designed to simplify the employment lifecycle and accelerate global business expansion.

📋 Description

• Manage the EMEA SSC HR Operations team based in several countries and communicate across organizational departments • Lead and manage the end-to-end onboarding lifecycle for client-supported professionals across diverse EMEA jurisdictions • Manage implementation of integrated and standard operations practices with internal and external business partners • Serve as an operational escalation point, ensuring compliance with local labor laws, employment contracts, background checks, payroll, and benefit enrollments • Work with Legal, Payroll and Billing, local payroll providers, and benefits brokers for new employee onboarding • Ensure service delivery objectives and OKRs, including SLA, CSAT, and FCR, are met or exceeded • Collaborate with HR, Customer Support, Payroll, Finance, Legal, and Tech teams to ensure seamless customer and professional experiences • Translate operational pain points and manual workarounds into platform feature requirements with Product and Engineering • Provide operational feedback to align the platform with EMEA regulatory and service delivery demands • Drive business transformation programs to scale operations, reduce time-to-onboard, and improve margin efficiency • Identify regional operational bottlenecks and lead change management initiatives to standardize processes across EMEA sub-regions

🎯 Requirements

• Bachelor’s Degree or higher in International Business, Accounting, Law, HR, Finance, or relevant field of study • 5-10 years of experience in HR Operations, including end-to-end employee lifecycle, in a fast-paced, start-up environment • Demonstrated experience in centralized HR shared service center operation management for EMEA region • Strong leadership experience with ability to manage cross-regional staff • Understanding of HR fundamentals in different locales • Flexibility to participate in international calls or meetings before or after normal business hours • Project management skills with ability to prioritize and manage competing tasks and deadlines • Strong proficiency with Zendesk and Salesforce • High level of interpersonal skills to handle sensitive and confidential situations • Excellent multi-cultural experience; able to interact with diverse individuals and/or groups • Able to effectively problem solve, analyzing issues and creating action plans • Exceptional stakeholder management skills with fluent spoken and written English • Proven track record of leveraging AI-powered analytics tools

🏖️ Benefits

• Variable compensation • Annual bonus for non-sales roles, dependent on individual and company performance • Generous paid parental leave • Flexible time off • Spending accounts • Medical insurance • Dental insurance • Vision insurance • Sabbatical after 5 years