Risk Operations Analyst

April 12

GoFundMe.org

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GoFundMe.org is a registered 501(c)(3) nonprofit organization that works closely with GoFundMe.

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Description

• Conduct weekly Post Mortems to identify root cause issues and discover loss trends and risk themes • Conduct gap analysis to find opportunities for operational improvement and root cause determination • Run monthly and quarterly ruleset governance analysis on all PSPs and provide recommendations on rule improvement • Conduct discovery and phase-based execution of each project with clear benchmarks and goals • Provide in-depth analysis to leadership around losses and opportunities for improvement • Ensure all lead generation reports that are used by RCPI Analysts are fully optimized with minimal false positives and consistent iteration • Find opportunities for QA and deliver feedback to the team • Present rule change recommendation to leadership for approval • Complete weekly informational emails to department and leadership • Assist the team in workflows during times of high volume or low staffing

Requirements

• 2-5 years experience working in the payments industry and knowledge about merchant processing behaviors • Proficient understanding of Looker, Excel, and SQL • Knowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem • Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance • Open to feedback and self-critical in your ideas • Strong business acumen with a data-driven and customer-centric attitude • Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment • Fast learner, with initiative and follow through without sacrificing quality • Strong performer, able to meet deadlines while balancing different priorities • Communicate clearly and concisely both orally and in writing • Inquisitive with a solution-oriented mentality

Benefits

• Market competitive pay • Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions • 401(k) retirement plan with company matching • Hybrid workplace with fully remote flexibility for many roles • Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses • A variety of mental and wellness programs to support employees • Generous paid parental leave and family planning stipend • Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday • Learning & development and recognition programs • “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company • Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization • Employee resource groups • Your work has a real purpose and will help change lives on a global scale • You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together • We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose • We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead