Manager, Trial Experience – SaaS

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Lead, coach, motivate, and empower the Trial Experience Team to accomplish goals and foster a positive team culture • Coach, develop, inspire, and hold team members accountable against KPIs, policies, and procedures • Measure and analyze team growth KPIs and metrics • Identify process improvements and alternative solutions to improve efficiency, productivity, and engagement • Interpret data and translate insights into actions that improve the team • Conduct performance conversations, conflict management, feedback, and coaching • Provide technical resources and advice, resolve problems, and issue advisories, warnings, and corrective action plans • Build team morale and foster successful completion of team goals • Promote growth, innovation, and proactive problem solving in a fast-paced environment • Lead escalations involving high-severity customer and team issues • Remain available with cameras on throughout the shift to assist customers and team members via Zoom • Perform other duties as business needs change

🎯 Requirements

• Bachelor’s Degree or equivalent SaaS experience is strongly preferred • 5+ years of progressive experience leading fast-paced, results-driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred • 3+ years of experience with staffing/hiring, performance management, career conversations, coaching, and developing front-line employees and junior managers required • Strong people-management, mentoring, and professional-development capabilities • Strong technical aptitude with the HighLevel software • Strong collaboration, time-management, and prioritization skills • Ability to build and maintain relationships with senior leadership, teams, and customers • Strong experience using data and analytics tools to solve problems, measure impact, develop projects, and drive customer and team success • Ability to collaborate with and influence cross-functional teams and champion new concepts and ideas • Demonstrated problem-solving and conflict-management approach • Accountability for individual and team results • Ability to learn quickly and apply new technologies • Ability to develop and maintain knowledge of customers, data, business, and markets • Demonstrated written and oral communication skills • Experience with or ability to learn various CRM systems • Working knowledge of social media management, social media advertising, website/funnel building, and SEO • Working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media