Part-Time Customer Experience Specialist

April 26

Good Inside

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Good Inside is a global parenting movement that gives parents a better way to see and solve challenges.

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Description

• Good Inside is looking for an independent, empathetic and detail oriented Part- Time Customer Experience Specialist who will play a pivotal role in providing top-tier, exceptional service for our Good Inside parents, empowering them to utilize our membership to its utmost potential. This position will be up to 20 hours per week. • What You’ll Be Responsible For - Responding promptly to new support requests, ensuring understanding of member needs - Accurately and efficiently answering questions regarding Good Inside’s membership and content - Troubleshooting and documenting bugs, collaborating with the Good Inside Engineering team until resolved - Documenting customer feedback and requests, advocating for the voice of the customer internally - Contributing to our Help center articles to assist members in finding their own answers and solutions - Assisting in developing and documenting support processes to improve day-to-day operations - Maintaining an in-depth understanding of the Good Inside app and its functionality, collaborating with team members to prepare for new releases • A Great Candidate… - Is excited about Good Inside's mission and is passionate about improving the lives of parents and children - Has a bias toward action and is more interested in finding the right answer than being right - Has a high degree of empathy, with the ability to understand and show care about the experiences and feelings of our members - Values truthful, direct feedback, even when it can feel uncomfortable - Is a driven self-starter; you don’t wait to be told what to do but rather look around, spot problems and opportunities, and share ideas you’ve brainstormed - Is flexible and capable of doing many things (versus just one thing); our most successful employees wear multiple hats and are willing to work on a wide scope of responsibilities • What We’re Looking For in You - Compensation transparency. This is an hourly position starting at $35/hour, 1099 - Remote work environment + Flexible schedule - A team committed to empowering parents in order to change the way this generation of children are raised. - A culture that balances hard work, self care, and open and honest communication - we live the Good Inside principles in our workplace from how we lead the company, to how we support employees personal growth, to how we always see the good inside each other.

Requirements

• 1+ years of relevant professional experience • Previous experience in customer-facing roles • Excellent written communication skills • Exceptional attention to detail and project management skills • Tech-savvy with a passion for problem-solving • Innate curiosity and commitment to learning, understanding product intricacies, customer feedback, and identifying root causes of issues • Prior experience with our platform or similar parenting platforms is preferred

Benefits

• Compensation transparency. • Remote work environment + Flexible schedule • A team committed to empowering parents in order to change the way this generation of children are raised. • A culture that balances hard work, self care, and open and honest communication - we live the Good Inside principles in our workplace from how we lead the company, to how we support employees personal growth, to how we always see the good inside each other.