Senior Solutions Architect (Remote, Americas)

December 2, 2023

Grafana Labs

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Grafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations

Monitoring • Observability • Dashboards

501 - 1000

Description

• Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana. • Our SAs need to be hands-on-keyboard. You need to understand the ecosystem of services that our customers use and work with the customer to ensure success with Grafana at the center. • Our SAs manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features. • Our SA is responsible for managing the ongoing support to customers to ensure they’re continuing to get value from our commercial products and OSS projects. • You will be successful in this role if you still love to be hands-on on the keyboard, can play in the command line, but also enjoy customer engagement, project management, and technical delivery.

Requirements

• 5+ years of experience working on deployment teams, using project management techniques. • Direct experience with o11y. Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo). • A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers. • Self-starter, adept at picking up new skills and technologies, and eager to break new ground. • Excellent communication skills to communicate with customers, partners, and internal members. • Vision to help us take our company to the next level. • *nix and Windows Server Administration. • Kubernetes (kubectl, Helm, Tanka preferred). • Experience with Cloud Platforms - AWS, GCP, Azure. • Systems Architecture design. • Software Engineering experience and or ability to read code (GoLang/JS/TypeScript).

Benefits

• Equity • Bonus (if applicable) • Other benefits listed on our careers page