Digital Site Reliability Engineer 2

February 3

Granicus

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Empowering a Modern Digital Government.

Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000

Description

• Use Granicus Applications and Understand Impact on Government and Citizen Interaction • Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring • Independent & Collaborative Troubleshooting of Application, Service, and System Issues • Document and Escalate User Stories, Bugs, and Defects • Establish and Maintain SLI, SLO, and SLA targets for applications and services. • Use software development best practices to automate solutions and eliminate toil. • Provide On-Call Production Support • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program.

Requirements

• Degree in Computer Science or related field, or 3+ years of experience in SaaS Environments • 3+ years of experience working in AWS/Azure or certification • 3+ years of experience supporting Windows and Linux systems • Hands-on experience writing Python • Experience using PowerShell and supporting .NET applications • Understanding of relational databases (MSSQL or MySQL) • Direct experience using monitoring tools such as New Relic or Elastic • Experience working in ticketing systems such as JIRA and familiar with Agile SDLC • Experience using CI/CD tools like Gitlab

Benefits

• Comprehensive cloud-based solutions • Empowers stronger relationships between government and residents • Simplifies interactions with residents • Disseminates critical information • Drives meaningful change for communities around the globe