Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GrundsteuerDigital

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔌 API

🛍️ eCommerce

👥 HR Tech

API • eCommerce • HR Tech

GrundsteuerDigital ist eine Plattform, die Steuerberatern, Unternehmen und Privatpersonen hilft, den gesamten Grundsteuerprozess digital zu verwalten. Von der Erfassung grundsteuerrelevanter Daten bis zur massenhaften Bescheidprüfung mit OCR, ermöglicht die Software eine effiziente Abwicklung und Vorbereitung auf zukünftige Deklarationen. Die Lösung integriert sich nahtlos mit DATEV und bietet Funktionen wie digitale Dokumentenablage, Fristenkontrolle und Änderungsmanagement für eine transparente und zeitsparende Bearbeitung von Grundsteuerangelegenheiten.

📋 Description

• Support customers—primarily tax advisory firms and their clients—via email, phone, and digital support channels • Answer questions about the GWP-Digital product and its digital processes • Work with customers to find suitable solutions • Analyze and document support requests • Handle support requests in a structured and transparent manner • Identify recurring issues and share feedback with Product and Development teams • Help optimize support processes and continuously improve service quality • Work closely with other departments • Support the ongoing development of customer communications

🎯 Requirements

• Initial experience in customer support • Ideally, knowledge of the tax advisory market • Strong service and customer focus • Friendly, confident, and solution-oriented communication skills • Willingness to learn about new digital products and technical contexts • Structured, self-motivated, and independent approach to work • Fluent German

🏖️ Benefits

• A high degree of responsibility, the opportunity to play an active role in shaping the company, and a motivated, success-oriented team • Weekly team exchanges and continuous feedback • Remote-first working model with hybrid options • Flexible working hours • Coworking space budget • Workation option • Time off on December 24 and 31 • Access to the Udemy program for individual professional development • Corporate benefits • Discounted mobile phone plans • Employer-supported savings benefits • Above-statutory contributions to occupational pension plans • Loyalty bonus • Company health insurance • Public transport pass • Discounted fitness and wellness offers in your city through egym • Bike leasing • Monthly team meetups • Dog-friendly workplaces at the headquarters in Kassel