Customer Success 6 Affiliates

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Grupo Fênix

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🛍️ eCommerce

🧘 Wellness

Marketing • eCommerce • Wellness

Grupo Fênix is a Brazilian company specialized in direct response marketing that operates internationally, particularly in the commercialization of nutraceuticals and digital products. The firm focuses on performance-driven services including high-production-value offer creation (often in partnership with American studios), media buying and traffic management (YouTube and native ads), affiliate program operations, and design and optimization of high-ticket sales funnels with continuous backend testing. Grupo Fênix also provides conversion-focused copywriting, ad production and editing, and sales messaging strategies for health niche experts. The company reports around 100 team members and promotes verticals such as erectile dysfunction, weight loss, prostate health, memory, neuropathy, vision, fungal infections, and diabetes.

📋 Description

• Provide daily support to affiliates by triaging requests and routing each inquiry to the responsible team • Track requests through to resolution, ensuring timely handling and clear communication with affiliates • Monitor AOV indicators for all offers on a daily basis, identify deviations and execute actions to protect operational profitability • Log and follow up on incidents, maintaining up-to-date reports to support management decision-making • Conduct onboarding for new affiliates, including access provisioning, group creation, distribution of materials and monitoring of the initial days • Organize materials, internal processes and departmental documentation • Identify workflow improvement opportunities and propose actions to increase productivity, revenue and affiliate volume • Support Affiliate Management in organizing and tracking the department's strategic activities

🎯 Requirements

• Experience or knowledge in Digital Marketing, Direct Response, affiliate programs, info products or e-commerce • Strong written and verbal communication skills for relationship management with affiliates and internal teams • Organization and attention to detail to manage multiple concurrent requests • Proactive mindset with autonomy to identify issues and seek solutions • Analytical ability to monitor KPIs and operational reports • Intermediate English for reading materials and using platforms • Ability to work effectively in a team while respecting processes and organizational structure • Advantage: previous experience providing affiliate support or community management • Advantage: experience in Digital Marketing operations, Direct Response or digital products • Advantage: experience in Customer Success, Support or Client Relationship roles • Advantage: knowledge of Excel or Google Sheets • Advantage: familiarity with affiliate platforms and process management tools

🏖️ Benefits

• 100% remote work (work from home) • Performance-based commission program • Work within a large international Direct Response operation • Growth plan, continuous development and real opportunities for career progression • Exposure to different business models, including Direct Response operations, Affiliate divisions and the Education market, all commission-based • High-performance, meritocratic environment focused on scale • Direct involvement in building and scaling campaigns that generate millions in revenue • Access to strategies, learnings and exchanges with some of the top performance marketing professionals • Autonomy to test new ideas, propose improvements and have a real impact on the operation • Collaborative team culture with knowledge sharing, experience exchange and support for development • Daily interaction with specialists in Copy, Traffic, Performance, Product, Data and Operations