Customer Support Analyst

🔥 13 hours ago

🇧🇷 Brazil – Remote

💵 R$0 - R$3.4k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo BHEver

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Grupo BHEver is a Brazilian direct-marketing and online retail group founded in 2020. It focuses on direct sales and developing consumer products (including natural products) sold through online channels, with an emphasis on people, innovation, and results-driven growth. The company presents itself as one of the country's larger direct marketing firms and promotes a culture of learning, transparency and constant innovation from its base in São José, SC.

📋 Description

• Handle tickets using current procedures and policies • Follow the operational workflows defined by the company • Maintain prompt response times for the initial reply and throughout the entire support interaction • Request assistance in non-standard situations • Record information accurately and use tags and tools correctly • Assist customers via chat and email • Follow predefined scripts, talking points, and guidelines • Update information in internal systems • Support the team with other operational routines • Record completed support interactions • Identify and escalate complex issues • Monitor a minimum retention rate of 50%, SLA compliance, and adherence to processes

🎯 Requirements

• Professional experience providing bilingual customer support in English • Equipment and infrastructure for working remotely, including a personal computer and stable internet connection • Active CNPJ registration • High school education • Technical education • English proficiency • Organization • Problem-solving • Data analysis • Written communication • Bilingual customer support • Availability for the afternoon shift • Engagement under an independent contractor (PJ) arrangement

🏖️ Benefits

• Birthday gift card • Corporate target bonus • Birthday day off • Paid time off for independent contractors (PJ) • Tem Saúde • Flexible card • MediQuo • TotalPass