Senior Engineer, Service Engineering – Automation

🕒 May 5

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GTT

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

🔐 Security

💰 $175M Post-IPO Equity on 2018-03

Telecommunications • Security • Cloud Computing

GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.

📋 Description

• Technical point of contact for Service Delivery, Sales Engineering, Project Management and In-Country Datacentre teams for issues related to Hosting service design, implementation, test and delivery of customer solutions. • Identify manual, high-toil operational tasks eligible for automation and lead the end-to-end design, implementation, and lifecycle management of those automated solutions. • Lead initiatives to replace manual deployment processes with zero-touch, automated workflows, driving significant optimization in delivery times and reducing human error. • Provide advanced engineering support and root cause analysis for issues related to automation platforms and infrastructure state consistency. • Deployment, maintenance and management of hybrid cloud solutions or dedicated on-prem solutions in any of the 50+ GTT PoPs around the globe. • Provide advanced engineering support and complex troubleshooting for Customer solutions and Shared GTT platforms. • Work in cooperation with other engineering teams deploying and developing new customer and GTT platforms. • Proactive escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality. • Creation of contingency plans to minimize such risks. • Production of quality documentation to reflect changes to solutions. • Provide technical governance and ensure adherence to best practices in operations. • Present proposed solutions, technical designs, and service enhancements to internal teams and management. • Lead root cause analysis efforts for major incidents and automation failures, identifying systemic issues and implementing preventative actions. • Collaborate with the Problem Management team to ensure known errors are well-documented and corrective actions are tracked. • Mentor and actively develop senior engineering talent. • Establish and govern the standards for technical documentation. • Present and defend strategic technical proposals, architectural changes, and service enhancement initiatives.

🎯 Requirements

• At least 6 years of proven experience deploying, configuring and managing virtual and/or cloud infrastructures • Expert-level fluency in infrastructure automation scripting and programming. • Hands-on expertise with configuration management tools (Ansible, SaltStack, Puppet or Chef) • Hands-on experience with version control systems, branching strategies and CI/CD pipeline architecture. • Expert-level understanding of Linux operating systems and system administration. • Previous experience with cloud management tools like CloudStack, Open Stack or similar. • Excellent awareness of Hosting Solution components (Firewalls, Server Hardware etc.) • Technical understanding of other technologies (eg. IP, MPLS, VoIP) • Excellent knowledge of large complex Hosting solutions. • Experienced with ITIL framework. • General knowledge of telecom and Hosting industry and standards. • Excellent English language skills a must.

🏖️ Benefits

• N/A