Guidance Consultant

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Provide telephone and chat-based support by conducting in-depth clinical assessments and referring clients to appropriate resources, including therapists, counselors, and relevant wellness resources • Conduct client assessments and apply coaching methodologies to develop personalized health and wellness strategies that foster positive behavioral change • Ensure adherence to departmental protocols, industry best practices, and specific client requirements to guarantee compliance and the delivery of high-quality service • Provide services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varied needs • Exercise sound judgment, critical thinking, and problem-solving skills to assess situations, promptly resolve concerns, and facilitate the provision of appropriate support, with the aim of enhancing the overall client experience • Maintain accurate, comprehensive, and up-to-date documentation of all client interactions within the organization's internal database system.

🎯 Requirements

• A Master’s degree or an equivalent graduate degree in Psychology, Social Work, Behavioral Health, or a related behavioral health field • Proficiency in the Microsoft Office Suite and client information systems • Professional working proficiency in English required and an additional language proficiency in Afrikaans, Swati, Xhosa, Zulu highly preferred • Recognized credentials or certifications in health or wellness coaching are preferred • Work experience in multicultural or international environments is preferred • Sound clinical judgment and the ability to manage high-risk or crisis situations • Ability to provide client-centered support, demonstrating high levels of empathy, active listening, and coaching skills • Excellent communication skills, with a strong service orientation • Ability to exercise critical thinking and multitask effectively in fast-paced environments

🏖️ Benefits

• Statutory paid leave and public holidays • Employer-sponsored health and social insurance contributions (where applicable) • Employee wellbeing programs • Access to Employee Assistance Programs (EAP)