Gympass is a complete corporate wellbeing platform that ignites every journey to feel good. We’re reinventing wellbeing, making it engaging and accessible.

Worldwide companies rely on Gympass' unmatched variety, convenience, and flexibility to support their employees’ health and happiness. We partner with best in class wellbeing providers in multiple markets across North America, Latin America, and Europe. With over 50,000 fitness partners, 1,300 on demand classes, 2,000 hours of meditation, 1,000 healthy recipes, weekly 1:1 therapy sessions, and hundreds of personal trainers, Gympass supports every wellbeing journey.

Gympass

Backend Engineer

We are hiring a Mid-Level Backend Software Engineer to join our DOTS (Digital Operation Technology Systems) Team in Brazil. At DOTS, we are developing scalable solutions that make Gympassers more productive, assuring user-friendly, data-driven, and confident products, for efficient and measurable work in the business areas. You will help us to build products in a fifth squad placed horizontally through all these domains. This squad was named by us DOTS CX Platform. This team is responsible for planning, building, and maintaining platforms that simplify the other 4 teams' work being a gateway that centralizes some business rules that are useful for at least two domains, such as customer recognitions and categorization, migration status, roles & permissions, and other shared contexts. You will be able to empower Gympass' consumers to solve their own problems anytime, anywhere, by themselves with well-designed products like Gympass Help Center, Gympass Community, WebChat, and Chatbot, built through integrations between internal and 3rd party software recognized as the most refined solutions in the market. Develop and deploy project level solutions with minimum supervision; Keep things simple without unnecessary complexity; Own project deliverables inside an application or service; Write effective and comprehensive design documents, predicting failure cases; Provide useful and relevant feedback on code and design reviews; Communicate technical decisions through design documents, RFCs and, sometimes, meetings; Help the team to analyze different approaches to meet goals, doing trade offs to solve problems by having the right balance between risk and ambition, but sometimes asking for prioritization and scope decrease; Help on hiring new talents by interviewing, providing referrals and onboarding; Search and generate logs, as well as to analyze data to support technical decisions; Solve bugs and debug your own products using application logs and data;

Mid-level Backend Software Engineer | DOTS

Administration

We are hiring a NETSUITE ADMINISTRATOR to our FINANCIAL SYSTEMS team in BRAZIL! The Financial Systems team at Gympass supports our back office systems, including Netsuite, Concur & Kyriba. The team is connected directly with our technology and product areas as well as other projects across the company, giving you a great opportunity to be an integral part of the company. We operate in a fast growing environment in which you will be empowered and encouraged to take charge, lead projects and fill out gaps that you foresee beyond your core function to make a big impact. The work you do is important and you will feel that every day.

NetSuite Administrator

Performance Marketing

• Develop best practices for communications with customers and clients
• Oversee end-to-end campaign development in multiple channels
• Build and maintain operational processes for smooth campaign execution
• Project manage and oversee campaign development and execution
• Work cross-functionally to understand communication requirements
• Identify opportunities for campaign process improvement
• Build reports on communication performance and results

Lifecycle Campaign Manager

Customer Success & Support

• Establish CX policies, systems and team structures for maintaining high-level customer satisfaction
• Manage various critical aspects of the operation including SLAs, client requirements, team management, productivity management, operations issues, and risk management
• Provide key strategic insights and analytics to drive business decisions to meet dynamic business requirements
• Determine call center operational strategies at Gympass by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
• Interact, collaborate and influence other Gympass tribes to ensure that customer needs are addressed and implement long-term strategic initiatives
• Manage timely, high-quality, and cost-effective service delivery to clients as per the SLA
• Lead a team of a minimum of 30-100 call center agents and team leads
• Delivering quality service and consistently meeting key SLA's, closely monitoring the service delivery operations to ensure compliance with key metrics and SLAs

Customer Experience Operations Senior Manager - Vendor Management

Recruitment

• Gympass is a corporate well-being platform connecting individuals to fitness and wellness partners through a monthly subscription.

• They are a global-team with offices across the world.

• Gympass values diversity and inclusivity and has a "Banco de Talentos Plurais" exclusive to underrepresented groups.

• Gympass focuses heavily on technology, striving to provide high-level solutions with a tech-focused team.

• The technology team includes roles in product, software engineering, design, UX/UI, data, infrastructure, and security.

• Gympass offers a flex benefits package, including wellness benefits, remote and flexible work options, and access to their Gold+ Gympass plan for free.

• Growth opportunities and a supportive, collaborative company culture are additional benefits to working at Gympass.

• The company values taking time off and offers various leave opportunities, including parental leave.

Banco de Talentos Plurais Brasil - Tecnologia

• Senior Backend Software Engineer - Brazil
• The opportunity to build a career in a fast-paced global environment
• The opportunity to work with cutting-edge technologies and edge cases on a global scale
• The opportunity to work with a team of engineers who are committed to the health and well-being of their employees
• The opportunity to receive a Gold plan at no cost and other premium plans will be significantly discounted
• Paid time off: 3 months per year
• Paid parental leave: 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent
• The opportunity to grow your skills and learn new technologies
• The opportunity to work with a culture that is ambitious and supportive

Senior Backend Software Engineer | Value Management

Software Engineer

• Senior iOS Developer in Brazil
• Responsible for design, development, delivery and support of iOS applications
• Bring expertise in architecture and design process, dive into the most complex technical problems
• Build integration with 3rd party API and tools
• Manage project priorities, deadlines and deliverables
• Contribute to the entire product development process and brain-storm different ideas
• Customer-focused with strong attention to detail in delivering high value polished experiences
• Experience applying object-oriented or functional design and RESTful web services
• Experience applying computer science fundamentals: data structures, algorithm design, problem solving and complexity analysis
• Experience using cloud platforms and/or containerized application deployments
• Experience with SQL technology such as MySQL
• Experience with NoSQL technology such as MongoDB or DynamoDB
• Experience in a cross platform language a plus (eg.
• React Native, Flutter, etc.
• Experience in Machine Learning, Deep Learning or Artificial Intelligence a plus
• Advanced or fluent level of English

Senior iOS Developer | Trainiac

• Senior Backend Software Engineer - Brazil
• The opportunity to build highly scalable services making sure that best practices of modern web development are followed
• The opportunity to take part in architectural decisions, suggest improvements and interact with the product team and other business stakeholders in a high collaborative agile environment
• The opportunity to build a career in a fast-paced global environment
• The opportunity to customize your benefits, according to your needs

Remote Job Openings at Gympass

Gympass

Mid-level Backend Software Engineer | DOTS

Gympass

NetSuite Administrator

Gympass

Lifecycle Campaign Manager

Gympass

Customer Experience Operations Senior Manager - Vendor Management

Gympass

Banco de Talentos Plurais Brasil - Tecnologia

Gympass

Senior Backend Software Engineer | Value Management

Gympass

Senior iOS Developer | Trainiac

Gympass

Senior Backend Software Engineer | Partners

Gympass