Technical Support Consultant

🕒 July 22

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Provide technical support to clients via telephone and Internet, including instant message and email • Interact with customers to troubleshoot and resolve highly complex product problems or issues • Diagnose and resolve complex customer questions or problems involving system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements • Track and document inbound support requests and customer problems or issues • Document problems and solutions to train lower-level support staff • Document issues and customer requests according to standard operating procedures and SLAs • Diagnose, triage, and analyze complex client issues • Collaborate with Development, Hosting, and Professional Services teams to drive resolution • Communicate with Product Development to improve design and identify potential design problems • Stay current on product technology, design changes, and new products • Work late evening and night shifts • Participate in after-hours, weekend, holiday, and on-call support

🎯 Requirements

• Bachelor’s degree in computer science, Engineering, Nursing, Pharmacy, Nursing Informatics, or related discipline • Equivalent combination of healthcare, clinical, and information technology experience may be considered • 3+ years of relevant experience in technical support, healthcare IT, enterprise software support, or related technical domain • Experience supporting international clients across multiple regions and time zones • Strong written and verbal communication skills with a customer-focused approach • Ability to work effectively both independently and as part of a collaborative team • Ability to effectively prioritize and manage multiple tasks while consistently meeting deadlines • Experience with writing SQL and T-SQL queries using Microsoft SQL Server • Basic experience troubleshooting software issues and performing deep technical analysis • Experience collaborating with cross-functional teams and managing complex client situations • Good to have basic understanding of HL7 • Good to have basic understanding of functional and technical knowledge of enterprise healthcare software solutions • Good to have basic understanding of healthcare workflows, clinical systems, and healthcare industry practices • Participation in after-hours and on-call support rotations will be required

🏖️ Benefits

• Some travel may be required for client engagement, collaboration, or onsite support activities • Participation in after-hours and on-call support rotations will be required to support critical client needs