Strategic Client Success Manager (Fixed-Term Contract)

May 8

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Headspace

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Love your mind.

Meditation • Mindfulness • Technology • Digital products • Mobile applications

501 - 1000

Description

• Build impactful & strategic relationships and thoughtfully lead the strategic enterprise segment, helping to identify areas of opportunity and growth. • Work as an Account Director leading efforts across your book of business, designing account strategies and planning work with cross-functional partners and overseeing the day-to-day programming and account management. • Triage/navigate client inquiries about Headspace’s service, troubleshooting issues for clients, finding opportunities to support our clients.. • Work closely with other internal departments in support of clients • Work with third-parties on behalf of clients, including consultants, eligibility vendors, etc. • Maintain client-related documentation in all appropriate internal systems, including Salesforce.com • Provide monthly, quarterly and annual reporting to clients, and internal reporting on key account status and revenue projections. • Deliver product demonstrations, support during onboarding, and provide education and training presentations to clients (online and occasionally in-person). • Successfully manage and execute client renewals. • Organise and support employer wellbeing fairs for our Clients • Meet quarterly with clients (travel required, 10-20%)

Requirements

• 5+ years of client-facing experience with organisation with over 5000 Employees and Contracts in excess of £200k in Annual recurring revenue); with total ownerships of the client relationship • Experience delivering metric-based reporting • Confident, self-starter (willing to ‘jump in’ to the role and its duties) • Comfortable with a fast-paced, high growth environment (able to handle a frequently changing environment) • Independent (willing to roll sleeves up to figure things out, and dig to find what is needed)

Benefits

• Benefits, Health care, EAP and Wellbeing experience