Customer Service Executive (FULLY REMOTE)

March 19

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Heals Healthcare

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Digital Medical Platform for Hong Kong and Asia

Blockchain • Medical Services • Clinic Solutions • Medical Claims Process • Medical Network Management

51 - 200

💰 Series A on 2019-07

Description

• As a Customer Service Executive, your role will be focusing on delivering excellence customer service and operational efficiency which includes but not limited to: • Managing tele-consultations to ensure patients enjoy a seamless flow of services throughout the process which includes schedules, consultation, payment and customer supports. • Monitoring incoming booking and ensure both patient and doctors able to go through tele-consultation by communicating through MyDoc platform, WhatsApp, Intercom or direct phone line. • Administering medication packaging and delivery order with service provider • Trigger payment transaction and assist patient when there is any inquiry arises • Assisting doctor and patients with their queries on system functionality and escalate to technical team for any technical issue. • Assist query in regards with Health Screening Programs, Follow-ups, Insurance Entitlement Verification and ad-hoc request • Preparing various operation reports for management review

Requirements

• Bachelor’s degree in Business Administration, Customer Service or any equivalent courses • Working experiences in any Healthcare Customer Services, Customer Support, Call Centre or TPA (Third-Party Administrator) environment will be added advantage • Well versed with Microsoft Office: Excel, Words and Power Point Presentation. • This role requires to be good at interpersonal skills, attention to details, customer oriented, team player and adaptive to swift changes based on business needs • Fluent in English (Mandarin, Cantonese and Bahasa Melayu a plus) • Able to work on swift or odd hours to support client from different region or time zone • Possess own secured computer or laptop as this role will be working from home

Benefits

• FULLY remote working arrangements • Supportive team