Customer Success Manager – Software Startup

🕒 May 26

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Mateo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🏢 Enterprise

💰 Pre Seed Round on 2021-03

B2B • eCommerce • Enterprise

Mateo is a communication solution provider that specializes in leveraging platforms like WhatsApp for businesses of various sizes, from medium enterprises to large corporations. They offer scalable solutions tailored for different industries, including retail, finance, health care, and more. With features such as automated customer journeys, a central inbox for inquiries, and integration with existing systems, Mateo aims to enhance customer engagement and streamline communication processes for its clients.

📋 Description

• Run onboarding: You ensure customers can start using our platform quickly and independently. • Lead training sessions: You help customers gain a deeper understanding of the software and get more out of hellomateo. • Support day-to-day operations: Pragmatic, fast, and reliable — you’re there when it matters. • Optimize the customer journey: You analyze usage data and feedback and continuously refine the process. • Identify growth opportunities: You spot up- and cross-selling opportunities in close coordination with Sales. • Be the voice of the customer: You bring customer perspectives directly to the product and tech teams. • Structure feedback: You document user feedback and KPIs to continuously improve our services.

🎯 Requirements

• Excellent verbal and written communication skills • Fluent German (C2) and good English (B2) • Ability to explain complex topics clearly and understandably • Team player with the ability to work effectively across departments • Structured, self-directed working style — able to manage multiple topics simultaneously • Basic understanding of software and digital products • Initial experience in Customer Success or a similar role is a plus but not required

🏖️ Benefits

• Employee benefits such as Wellhub and the Deutschlandticket • Annual company offsite • Weekly team breakfast & biweekly team lunch • Regular team events • Cool office in Berlin with ping pong & darts • An ambitious, friendly, and honest team