Customer Success Manager

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🕒 May 26

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HelloMed

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

Healthcare Insurance • SaaS • Pharmaceuticals

HelloMed is a pharmacy-tech company based in Berlin that focuses on simplifying medication management for long-term patients, family caregivers, and healthcare companies. Their digital solutions, including HelloMedOS, provide easy-to-use prescription management, pill sorting, and medication delivery services. With a vision to reduce hospital readmissions and lower care costs, HelloMed supports efficient healthcare operations while enhancing medication safety and convenience for users.

📋 Description

• Guide care facilities through the entire implementation and onboarding process • Train care staff and ensure their understanding of the services and features • Maintain close contact with partner facilities and ensure their satisfaction • Analyze usage data and develop actionable recommendations • Collect customer feedback for continuous service improvement

🎯 Requirements

• Experience in healthcare or customer success • Customer-focused mindset • Strong communication skills • Analytical skills • Team player • Willingness to travel • Comfortable with technology

🏖️ Benefits

• Permanent employment contract • Attractive workplace in our modern office in the heart of Berlin-Kreuzberg, directly on the Spree, with good transport connections • Above-average salary • Steep learning curve • Plenty of freedom to contribute ideas and help shape our work • Flexible working hours with a home-office option within a structured 5-day workweek • Company car or BahnCard (rail pass) available to support you during client appointments and travel • Daily supply of drinks, fresh fruit, and muesli • Memorable shared moments at team lunches, evenings on our rooftop terrace, or during regular team events • Training and professional development opportunities