Sales Representative

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HelpGrid

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HelpGrid is an all-in-one call center that excels in providing exceptional customer service by enhancing customer experiences and maximizing sales conversions. The company offers 24/7 support with live agents and specializes in cart recovery, ensuring businesses can recover abandoned sales effectively. HelpGrid's software integrations enable a seamless connection with various e-commerce platforms, aiming to increase revenues for its clients by recovering lost sales and improving customer satisfaction.

📋 Description

• Manage warm leads through the full sales cycle, from initial contact to conversion • Build rapport with prospects and understand their needs • Upsell and cross-sell to maximize each interaction • Maintain clean CRM data and prevent opportunities from being missed • Complete sales training and master product scripts • Meet daily call-volume targets • Consistently meet or exceed monthly conversion targets • Participate in recruiter screening, mock call/roleplay interviews, and discussions with the future leader • Help drive revenue growth for HelpGrid’s eCommerce health and wellness brand clients • Support abandoned cart recovery, post-sale engagement, and customer support initiatives

🎯 Requirements

• Proven sales experience in BPO/Call Center environments, preferably supporting U.S. campaigns • Experience in Telecom, E-commerce, SaaS, or similar high-volume sales environments preferred • Strong objection-handling ability • Comfortable navigating CRMs and multiple tools • Excellent verbal English skills and ability to adapt to different personas • Reliable home office setup • Computer with at least an i5 processor or equivalent • At least 8GB RAM • Stable, high-speed internet connection • Competitive but coachable • Self-motivated and disciplined • Energized by targets and incentives • Positive under pressure • Motivated to grow a book of business and increase earnings through performance

🏖️ Benefits

• Fully remote work from home office • Career growth opportunities, including consideration for additional projects, higher-value assignments, or specialist scopes of work • “Top Performer” awards • Recognition in high-energy team huddles • Recognition experiences for top achievers • Consistent, high-volume assignment opportunities