Patient Coordinator, Medical Virtual Assistant

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🕒 June 9

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Manage appointment scheduling, including booking, rescheduling, and confirming appointments • Maintain an organized schedule to prevent gaps, overlaps, or double bookings • Coordinate home visit appointments by geographic location and prepare daily route schedules with appropriate travel buffer times • Send appointment reminders and follow up with patients regarding upcoming or missed appointments • Respond to basic patient inquiries regarding services, pricing, and availability • Distribute intake forms, consent forms, and post-visit care instructions • Handle inbound calls and text messages using established scripts and procedures • Support online reputation management by requesting feedback from satisfied patients, sending review links, and monitoring responses • Maintain accurate records and patient information while adhering to HIPAA requirements

🎯 Requirements

• Previous experience as a Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, or similar healthcare support role • Excellent verbal and written English communication skills • Strong attention to detail and organizational abilities • Comfortable handling inbound calls, texts, and patient communications • Proficient with scheduling tools, calendars, and basic office software • Ability to work independently and manage multiple priorities • Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred) • A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup • Backup power source required (UPS or generator) • Quiet, professional workspace suitable for voice work — free from background noise and interruptions • Noise-canceling headset required • Reliable computer with sufficient processing power to run software systems and softphone simultaneously • You must have Windows 11 or the most recent Apple OS / Update

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided — you are never thrown in blind • HIPAA certification provided at no cost to you • Dedicated Account Manager as your point of contact • Clear escalation paths — you always know who to go to