Senior Business Analyst, AI Experience

Job not on LinkedIn

🔥 16 hours ago

🌐 Mexico, Ukraine, +2 more countries – Remote

🇲🇽 Mexico – Remote 🇺🇦 Ukraine – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Helpware

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

💰 Seed Round on 2016-01

Logistics • Marketing • Consulting

Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.

📋 Description

• Identify and analyze business processes, inefficiencies, and automation opportunities using AI technologies such as Machine Learning, NLP, Computer Vision, RAG, and Large Language Models (LLMs) • Collaborate with stakeholders to gather, document, and refine business requirements for AI and automation initiatives • Create and maintain technical and functional documentation using AI-assisted frameworks and tools • Write detailed user stories, acceptance criteria, Jira tasks, and Confluence documentation aligned with Agile delivery practices • Participate in backlog refinements, sprint planning sessions, and cross-functional workshops • Translate business goals into clear technical requirements and measurable success metrics • Use Generative AI and copilot tools to accelerate creation of BRDs, workflows, technical summaries, and internal knowledge bases • Validate AI-generated outputs for accuracy, consistency, and business relevance • Bridge communication between business teams, developers, data scientists, compliance/legal stakeholders, and leadership • Support change management, user onboarding, training documentation, and AI adoption across teams

🎯 Requirements

• Strong proficiency in English (minimum B2 required) • 5+ years of experience as an IT Business Analyst within software development environments • Solid understanding of AI/ML concepts including supervised and unsupervised learning, NLP, prompt engineering, RAG, and LLM-based workflows (required) • 1–2+ years of hands-on experience supporting AI, Data Science, Analytics, or Automation projects • Strong experience working with Agile/Scrum methodologies, SDLC processes, Jira, Confluence, and process modeling tools such as Miro or Visio • Experience writing business requirements, user stories, acceptance criteria, and technical documentation • Strong analytical thinking and problem-framing skills with focus on business outcomes • Excellent stakeholder management and communication skills, with the ability to explain technical concepts to non-technical audiences • Ability to critically evaluate AI-generated content and identify inconsistencies or hallucinations • Bachelor’s degree in Business Administration, Computer Science, Information Systems, Data Analytics, or a related field

🏖️ Benefits

• Fully remote work • Competitive compensation • Corporate learning and development opportunities • Work in a highly professional, experienced international team