Customer Success Consultant (Mid-level)

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Simples Dental

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Healthcare

Simples Dental is a dental clinic that offers a comprehensive range of dental services for patients of all ages. With a strong commitment to improving the health and wellness of the community, Simples Dental focuses on providing high-quality care through advanced dental technologies and a patient-centered approach. Their dedicated team of professionals strives to create a comfortable environment where patients can receive the best possible dental care.

📋 Description

• Negotiate price adjustments, contract renewals, and participate in specific campaigns, managing both active and at-risk clients; • Execute regular outreach cadences to discuss new terms, understand client needs, and apply objection-handling techniques to retain customers, proposing solutions that add value for both parties; • Interact and collaborate with other departments (Support, Sales, Finance, Product, Development) to resolve customer needs; • Keep the team's process documentation up to date to serve as reference material for onboarding new colleagues; • Analyze NPS responses, cancellation reasons, and retention dashboards to prioritize outreach; • Provide empathetic, human-centered service aligned with Simples Dental’s culture; • Monitor and report key negotiation success metrics, such as renewal rate and churn.

🎯 Requirements

• Knowledge of Google Workspace (Drive, Gmail, Docs, Sheets, etc.); • Familiarity with technology and digital solutions; • Previous experience negotiating within Retention and Renewal teams; • Analytical ability to interpret data and dashboards and to improve processes; • Strong organizational skills and good time management; • Collaborative mindset and team orientation. • PREFERRED / NICE TO HAVE • Knowledge of CRM systems (for example Pipedrive, HubSpot, Salesforce) and familiarity with creating activities and automations in these platforms; • Experience with messaging and ticketing platforms (such as Intercom, Zendesk, Blip, Umbler); • Experience in high-volume support operations with aggressive daily metrics (fast-paced cadence operations).

🏖️ Benefits

• Meal/food allowance of R$1,000.00 | iFood card — no deduction during vacation; • Home office allowance of R$150.00; • Wellz — mental health/psychotherapy | free for the employee; • Gympass — physical health/gyms | extendable to dependents; • Guapeco — pet health plan; • English lessons | free for the employee; • Unimed health plan | with copayment; • Reimbursement for coworking daily fees | available for all states; • Extended paternity and maternity leave; • Baby-on-board kit for expectant parents; • Partnership with Farmasesi | only for SC (Santa Catarina); • Partnership with Sesi Education | only for SC (Santa Catarina); • Birthday day off; • Laptop and monitor shipped to you; • Voucher of R$2,000.00 to purchase any additional equipment you need; • Team members located across Brazil to further promote our culture of diversity!