Account Manager

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🕒 May 28

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HighlightTA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

HighlightTA is your on-demand talent team that simplifies hiring by embedding talent partners directly into your organization. They offer solutions for project management, recruitment functions, and operational projects, tailoring their approach to fit the unique needs of each business. With a data-driven strategy, HighlightTA ensures quick access to top-tier talent while allowing flexibility in scaling team engagement.

📋 Description

• Support/Lead the onboarding of new customers • Act as the primary point of contact for assigned customers • Build strong relationships across each customer's organization • Advise customers on best practices and continuous improvement opportunities • Educate customers on new features, enhancements, and relevant updates • Partner with internal teams to ensure smooth onboarding • Maintain a structured success plan following implementation • Own customer health, renewal readiness, churn-risk identification • Identify expansion opportunities and help customers build business cases • Lead challenging customer situations with professionalism • Work with Marketing to develop case studies and customer success stories

🎯 Requirements

• 4+ years of experience managing customer accounts in a B2B SaaS environment • Retail experience preferred, particularly in store operations or headquarters environments • Exceptional communication, presentation, listening, and writing skills • Bilingual: Italian/English preferred; Spanish, French, or German a plus • Strong relationship-building and collaboration skills • Strong analytical skills, with experience using customer data and reporting • Strong project-management and organizational skills • Experience supporting customer onboarding and familiarity with implementation processes • Willingness to travel • AI fluency preferred

🏖️ Benefits

• Stock Options • Time off: flexible time-off policy • World-class medical, dental, and vision policies • Annual company off-sites in fun locations • Paid volunteering day every quarter • Unlimited access to continuous learning through Udemy Business