Manager, MarTech Operations
April 25
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Description
• Own CRM QA, platform housekeeping, as well as deployment and execution of priority campaigns • Collaborate with lifecycle managers and data teams to ensure marketing journeys are operational and successful, and take immediate action in case of failures • Assist with architecture and technical evaluation for customer communication solutions • Adhere to best practices while continuously seeking process improvements • Create, maintain, and refine detailed documentation and SOPs including operational processes, workflows, and training documents • Seek opportunities to keep our platforms orderly and improve operational efficiencies
Requirements
• 3+ years B2C, DTC industry experience • Experience with Top Tier ESP’s (Braze is a Critical Success) • Experience in highly regulated industries a plus, i.e. Healthcare, insurance, banking • Ability to work across different teams, platforms, languages, systems, etc. • Solid track record of implementing large-scale, complex B2C email/SMS/push campaigns • Understanding event streams, customer actions, and user profiles
Benefits
• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • Employee discounts on hims & hers & Apostrophe online products • 401k benefits with employer matching contribution • Offsite team retreats
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