Manager, Enrollment Operations

April 24

Apply Now

Get a free AI resume review

Ideon

WebsiteLinkedInAll Job Openings

Connecting the health insurance and employee benefits ecosystem. Faster. Better. Awesomely.

Provider Network Data • Formularies • Health Plan Design and Rate Data • Healthcare Provider Data Management • Enrollment

51 - 200

Description

• Ideon is seeking a Manager to lead a team within our Enrollment Operations function. • Responsible for building, leading, and developing a team of support analysts who handle service requests, issue resolution, and error processing related to EDI and API data connections between Ideon platforms and insurance carriers. • We prefer candidates based in Omaha, NE for this role, but we are also considering remote candidates from anywhere in the U.S. • This role reports to the Senior Director of Enrollment Operations.

Requirements

• Demonstrated leadership experience (5+ years) managing remote, high-performing technical support teams, ideally within insurance or technology sectors. • Proficient in EDI and API technologies (2+ years), specifically in insurance enrollment processes. • Knowledgeable about insurance industry standards and regulations concerning data connections (e.g., HIPAA, 834, LDEx). • Proactive, results-oriented mindset, capable of prioritizing and managing multiple projects in a fast-paced environment. • Exceptional written and verbal communication skills, capable of conveying technical concepts effectively and professionally. • Strong leadership and team management abilities, inspiring teams to achieve ambitious goals while ensuring customer satisfaction. • Analytically skilled with keen attention to detail. • Familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms.

Benefits

• Lead, coach, and develop a high-performing team of enrollment analysts dedicated to supporting Ideon customers. • Establish and surpass performance metrics and objectives to consistently exceed customer expectations. • Design individualized metrics to guide the team in achieving customer-centric goals, holding each team member accountable for their contribution to overall success. • Develop and maintain operational metrics, reports, and dashboards to monitor the performance and effectiveness of enrollment operations. • Work closely with the product and engineering teams to seamlessly integrate data connections within our software platform and optimize tools which drive timeliness, accuracy, and satisfaction. • Implement best practices and ensure their adoption across the team to consistently deliver exceptional customer experiences at scale. • Establish streamlined processes for investigating and resolving complex data issues, fostering a culture of continuous improvement. • Serve as a point of escalation for critical issues, coordinating with customers, internal teams, and insurance carriers to ensure prompt resolution.