Customer Support Engineer

April 20

Hiveon

WebsiteLinkedInAll Job Openings

A leading global one-stop ecosystem for cryptocurrency mining

51 - 200

Description

• Provide daily support to users of our software including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction • Maintain the records of daily interactions with customers, report issues, and contribute to the improvement of support • Maintain a positive, empathetic, and professional attitude toward customers while demonstrating problem-solving skills and excellent customer service • Cooperate with product development team (Product, Design, Engineering teams) on users’ feedback on the improvement of our software • Be accountable for the troubleshooting, communication, and tracking of all issues

Requirements

• 1+ years of experience in customer/technical support (L1/L2) in IT product companies • Fluency in English. Good communication skills (obviously), angry customer management + stress-resistance • Good computer hardware knowledge (assembling, BIOS setup, troubleshooting etc) • Advanced soft skills to engage in a polite, professional, and timely manner with difficult clients to explain in-depth issues and resolutions • Experience with Jira • Time management skills • Mining experience (practical or theoretical) • Linux skills (installation, troubleshooting, command line) • Previous experience in crypto

Benefits

• Remote work with absolutely flexible working hours • Unlimited vacations & sick leaves • Learning & Development events compensation • Freedom of innovation and creativity - actions speak louder than words( unless you’re a writer, of course 🙂) • Only necessary processes and no bureaucracy