Customer Training Manager

🕒 April 29

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🛒 Retail

👥 B2C

💰 Debt Financing on 2007-07

Retail • B2C

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• The Customer Training Manager educates customers through pre-recorded videos that are distributed across various digital platforms and social channels while also answering customers' DIY questions via live chat and email. • This end-to-end position includes scripting, set building, prop procurement, on-camera delivery, and close collaboration with production to ensure content is accurate, polished, and aligned with business goals. • Success in this role requires adaptability, as priorities and formats often shift to meet evolving customer and business needs.

🎯 Requirements

• Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • 5+ years of experience in adult learning, training, The Home Depot, corporate education, or a related field. • Demonstrated ability to collaborate effectively with team members and cross-functional partners. • Strong research skills to stay current on products, techniques, and to develop accurate training content.

🏖️ Benefits

• Strong on-camera presence, especially in customer-facing, educational contexts. • Comfortable serving as a public-facing presence on social media, including appearing in videos and other digital content that represents the brand. • Ability to translate complex technical concepts into clear, engaging learning experiences for diverse audiences. • Excellent written and verbal communication skills, particularly with customers. • Strong research skills to stay current on products, techniques, and to develop accurate training content. • Demonstrated DIY skills and hands-on experience with home improvement projects and/or set building. • Adaptability to shifting project priorities, formats, and deadlines, with the ability to problem-solve and ensure deliverables are met. • Demonstrated ability to take ownership of projects, manage time effectively, and deliver high-quality work in a fast-paced environment. • Proficiency with delivery platforms, Microsoft Office Suite, and other administrative tools. • Ability to work occasional evenings and weekends. • Willingness to learn and grow within the role. • Bilingual (Spanish-speaking) is a plus.