Product Support Technician – Contract

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Jonas Software is the leading provider of enterprise management software solutions to over 40 different vertical markets. The company has acquired over 160 unique and innovative companies, positioning itself as a trusted source for technology and product innovation. With a client base of over 40,000 customers worldwide, Jonas Software operates offices across multiple continents and employs over 3,500 skilled professionals. Its vision is to be a global leader in enterprise management software, recognized for quality and customer service.

📋 Description

• Respond to clients via phone, email, chat, and ticketing platforms • Diagnose and resolve technical issues with professionalism and speed • Help clients maximize the value of the software, explain feature usage, and recommend upgrades or best practices • Work with Development, QA, and Product teams to escalate and resolve complex issues • Liaise with club-facing roles to support broader club operations • Track and document all support activity using internal systems • Maintain detailed records and knowledge base updates • Assist with booking, membership inquiries, and club service coordination • Monitor feedback, contribute to process refinement, and flag areas of friction to enhance client satisfaction

🎯 Requirements

• Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset • Familiarity with Windows Server environments, processor specifications, domain controllers, Active Directory, and group policy management is an asset • Experience with Microsoft Office, CRM systems, and basic HTML is an asset • Understanding of VMware or Hyper-V is an asset • Exposure to PowerShell scripting is an asset • Experience in software support, hospitality, club operations, or similar industries is highly desirable • 2-3+ years in technical support, customer service, or helpdesk environments • Bachelor’s degree in computer science or a related discipline • Familiarity with ticketing systems and support platforms • Knowledge of basic accounting concepts • Technical aptitude, service mindset, and commitment to learning

🏖️ Benefits

• Accommodation for a disability at any stage of the application process • Fantastic working environment • Enriching career • Training and continuous learning opportunities