1st & 2nd Line Support Engineer – MSP

🔥 1 hour ago

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Remote Choice

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.

📋 Description

• Provide 1st and 2nd line technical support via telephone, email and remote access. • Monitor managed service dashboards and respond promptly to alerts, ensuring issues are remediated through patching, updates and fixes. • Analyse monitoring reports and escalate or resolve alerts as appropriate. • Produce and maintain management and customer reports where required. • Administer Windows Server environments, Active Directory, Microsoft Exchange, VMware vSphere and core network services including DNS and DHCP. • Create and manage user accounts and permissions. • Configure, update and maintain Group Policies. • Maintain accurate technical documentation and client records. • Support and administer printers and VoIP telephony systems. • Install, configure, troubleshoot and maintain desktops, laptops and mobile devices. • Deploy and support hardware and software in line with best practice. • Diagnose hardware and software faults and implement effective resolutions. • Identify opportunities to reduce recurring technical issues through proactive improvements. • Support email platforms and ensure systems operate securely and efficiently. • Collaborate with wider technical teams to investigate and resolve support tickets. • Develop and maintain scripts to automate routine administration tasks where appropriate. • Contribute to the development and continual improvement of technical support procedures. • Recommend hardware and software upgrades where beneficial. • Support wider business and customer projects as required. • Ensure all support requests are managed in accordance with agreed SLAs. • Deliver excellent customer service while maintaining strong communication throughout the support process. • Follow information security policies and contribute to continual security improvements.

🎯 Requirements

• Previous experience in a Managed Service Provider (MSP) environment. • Strong knowledge of Microsoft Windows Server technologies. • Experience supporting Active Directory, Microsoft Exchange and Microsoft 365. • Good understanding of VMware vSphere. • Experience supporting LAN/WAN networking, including DNS and DHCP. • Excellent troubleshooting skills across hardware, software and operating systems. • Strong organisational skills with the ability to manage multiple support tickets effectively. • A proactive approach and the ability to work independently as well as within a team. • Excellent communication and customer service skills. • A good understanding of IT security best practices. • Ideally, you'll hold (or be working towards) a recognised IT qualification, such as an NVQ Level 3 or relevant vendor certification (e.g. Microsoft, CompTIA or equivalent).

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities