Account Manager – E-commerce

🔥 1 minute ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

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Hustler Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

📋 Description

• Manage assigned clients and their e-commerce stores • Plan, brief, monitor, and execute marketing campaigns aimed at driving conversions and sales • Manage the client-agency relationship for assigned clients • Develop and execute email, SMS, pop-up, and flow marketing strategies • Manage approximately 40 unique marketing campaigns per month • Lead teams of Copywriters, Designers, and Account Managers’ Associates • Outline campaign calendars and brief and delegate creative work • Oversee timely delivery and quality of marketing campaigns • Maintain strong client relationships, trust, communication, and productivity • Respond promptly to client requests and manage client expectations • Lead and attend regular client meetings • Collect and analyze consumer demographic and trend data • Set new goals weekly and use data to improve client results • Report on email campaign performance, including revenue, best-performing campaigns, A/B testing, and optimization measures • Collaborate with the Service Department to maintain standards and meet client KPIs • Manage client churn and implement retention strategies • Troubleshoot client satisfaction and campaign performance issues • Act as liaison between clients and cross-functional teams for new services and products • Identify opportunities to expand services and create targeted upsell campaigns • Discover industry best practices and present findings to Account Managers’ Leads, Head of Account Managers, and Service Director • Assist with internal service-related needs • Participate in Account Managers’ group calls, training, and skill-building sessions • Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

🎯 Requirements

• At least 12 months of experience working in a digital marketing role • At least 6 months of working experience in email marketing • Proven track record of success in a leadership role, especially leading creative teams • Experience managing client accounts effectively • Experience managing marketing professionals to deliver sales-focused campaigns • Ability to work independently without compromising work standards • High accountability, responsiveness, and ability to meet deadlines • Strong problem-solving, critical-thinking, and analytical skills • Growth- and results-driven mindset • Excellent interpersonal, communication, and presentation skills • Ability to learn and adapt quickly • Excellent time-management skills, focus, productivity, and efficiency • Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite • Must be available and responsive Mondays to Fridays between 3-6 PM BCN time • Must consistently work 30-35 hours per week (140 hours per month) • Stable internet connection and a laptop or PC • Ability to attend virtual video conferences • Fluent English with excellent verbal and written communication skills • Familiarity with email marketing, e-commerce, or Klaviyo is a plus • Remote work, account management, agency experience, and experience with remote international teams are advantageous

🏖️ Benefits

• Fixed-rate monthly salary paid in USD • Trial-and-adaptation period paid at full rate • Regular performance reviews every 9-12 months, with the first one after 3-6 months • Re-evaluation of the role and workload after 6-12 months