Customer Service Manager

🕒 July 3

🌐 Colombia, Mexico, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇭🇳 Honduras – Remote 🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Oversee the daily operations of the customer support team to ensure timely and accurate resolutions. • Mentor, coach, and develop team members through regular performance reviews and feedback sessions. • Establish and monitor key performance indicators (KPIs) such as CSAT, response times, and resolution rates. • Identify bottlenecks in the customer journey and implement process improvements to increase efficiency. • Act as an escalation point for complex technical issues or high-priority customer concerns. • Collaborate with cross-functional departments to advocate for the customer and influence product improvements. • Manage the recruitment and onboarding of new support staff as the team scales.

🎯 Requirements

• 3+ years of experience in a Customer Service Management or Leadership role. • Proven track record of managing remote or distributed teams. • Exceptional communication skills with the ability to convey empathy and clarity. • Strong analytical skills with experience using data to drive decision-making. • Proficiency with modern help desk software (e.g., Zendesk, Salesforce, or Intercom). • Demonstrated ability to remain calm and decisive in high-pressure situations. • Experience in a fast-growing startup or SaaS environment. • Deep understanding of customer retention strategies and churn reduction.

🏖️ Benefits

• 💰 Competitive salary based on experience • 🌎 Fully remote role with a flexible work environment • 🚀 Work with a growing logistics company in a high-demand industry • 📈 Long-term career growth with operational and customer success exposure • 🎯 Hands-on role with real impact on day-to-day business operations