Digital Customer Success Manager

🔥 1 minute ago

🇵🇱 Poland – Remote

💵 zł121.4k - zł132.2k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Drive retention and growth throughout the customer lifecycle, from contract signature through renewal and expansion • Understand customer business objectives and design Success Plans with clear objectives reviewed monthly • Develop and execute Save Plans for risk mitigation and churn reduction • Partner with account and leadership teams to protect ARR • Deliver business reviews and collaborate with internal departments on their design and delivery • Represent the voice of the customer to inform marketing, sales, and product strategy • Advocate for customer product feature priorities and feedback with the product team • Influence the product roadmap and build customer advocates through references and success stories • Partner with Customer Care and Technical Account Management teams to manage critical escalations • Rally internal resources, keep leadership informed, and fulfill customer commitments • Assist in client issue resolution and guide other team members as needed • Influence, motivate, and mobilize business partners to drive customer success

🎯 Requirements

• Bachelor's degree or equivalent experience • Minimum of 1 year of experience as a Customer Success Manager • Experience managing or participating in projects • Good oral and written communication skills • Good organizational, multi-tasking, and time management skills • Ability to manage projects to completion with oversight • Good interpersonal and collaboration skills • Ability to influence, motivate, and mobilize team members and business partners • Ability to handle sensitive information with discretion and tact • Solid business and technology acumen • Ability to use original thinking to translate goals into new ideas and design solutions • Up to 25% travel time required • Ability to establish rapport, gain trust, and build strong customer relationships • Company software and technology knowledge • Ability to represent the voice of the customer • Experience collaborating cross-functionally across product, sales, marketing, and technical teams

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace • Employee initiatives and community giving campaigns