Account Manager

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iClassPro - Class Management Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

🤝 B2B

SaaS • B2B

iClassPro is a cloud-based class management software platform designed for gymnastics, cheer, dance, swim and other class-based activity centers. It centralizes scheduling, registration, payments, attendance, waivers, staff timekeeping, reporting/analytics, point-of-sale, and customer communications through a branded portal and mobile app to help facility owners reduce administrative work and grow their programs. iClassPro is delivered as a continuously-evolving, support-backed solution used by thousands of studios and schools to streamline operations and improve customer engagement.

📋 Description

• Proactively sell iClassPro to swim schools, gyms, dance studios, cheer programs, camps, and other youth activity businesses across Australia • Own the full customer journey for new accounts, from first conversation through onboarding and into long-term success • Lead onboarding for the accounts you close, ensuring customers are fully set up, trained, and confident using the platform • Build trusted relationships with owners and operators, understanding their goals and helping them use iClassPro to achieve them • Identify upsell and cross-sell opportunities when appropriate and in the customer’s best interest • Partner closely with Sales, Onboarding, Support, and Product teams to deliver a seamless customer experience • Act as the voice of the customer internally by sharing feedback, trends, and ideas for improvement

🎯 Requirements

• Experience in youth activity industry strongly preferred • Experience in sales, account management, customer success, and/or onboarding in a SaaS or service-based environment • Strong relationship-building skills and a genuine interest in helping customers succeed • Excellent communication skills, both written and verbal • High level of organization, follow-through, and ownership over your work • Comfort managing multiple accounts and priorities at once • A consultative mindset. You focus on solving problems, not just closing deals • A team-first attitude and willingness to jump in and help where needed.

🏖️ Benefits

• Highly competitive compensation package • Fun company events that connect our team. • Career growth opportunities in a thriving, purpose-driven company.