Field Service Engineer – Switzerland, Central Region

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Illumina

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

💰 $750M Post-IPO Debt on 2023-01

Biotechnology • Healthcare Insurance • Science

Illumina is a leading company in the genomics field, providing innovative technologies for the analysis of genetic variation and function. They offer a wide range of products and services, including sequencing platforms, microarray technology, library preparation kits, bioinformatics software, and comprehensive genomic solutions. Illumina's next-generation sequencing platforms are used for various research and clinical applications, such as cancer research, reproductive health, and genetic disease detection. The company is dedicated to improving human health by enabling researchers and clinicians to accelerate their genomic discoveries and applications, ultimately impacting precision medicine and life sciences globally.

📋 Description

• Perform on-site installation, commissioning, maintenance, and repair of complex equipment • Deliver high-quality, timely customer support while ensuring strong customer satisfaction • Build trusted relationships with customers through professional and clear communication • Diagnose and resolve hardware, software, and system-level issues with minimal supervision • Escalate complex technical issues and collaborate with product support teams • Participate in a structured training program including LMS learning, formal training sessions, and on-the-job shadowing • Develop from preventative maintenance tasks to full system ownership over time • Train customers and support knowledge-sharing within the team • Accurately document service activities, reports, and compliance records • Ensure adherence to safety standards, company policies, and regulatory requirements • Manage spare parts inventory and ensure accurate tracking • Travel extensively (~75%) across Switzerland with occasional overnight stays

🎯 Requirements

• Bachelor’s degree in Engineering, Electronics, Mechanical Engineering, or a related field (or equivalent experience). • Some experience in field service, technical support, or a similar role. • Strong troubleshooting and analytical skills. • Proficiency with diagnostic tools, technical documentation, and system schematics. • Ability to work independently in dynamic and sometimes high-pressure environments. • Excellent communication and customer service skills.

🏖️ Benefits

• Flexible time off • Private medical insurance • Compassion and care time off • Leisure travel insurance • Pension • Employee stock purchasing program • Volunteer time off