Junior Support Analyst

Job not on LinkedIn

🔥 10 minutes ago

🇧🇷 Brazil – Remote

💵 R$3k / month

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ImpulseUP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

👥 HR Tech

☁️ SaaS

Consulting • HR Tech • SaaS

ImpulseUP is a cloud-based HR platform that helps companies manage performance reviews, OKRs, goals and KPIs, engagement and pulse surveys, feedback, 1:1 meetings, succession and development planning. The product combines people analytics and AI-assisted insights with flexible purchasing models (pay-per-evaluation, monthly or annual plans) and consulting support to drive alignment, engagement and talent development across organizations. It targets HR and people teams seeking to replace spreadsheets and manual processes with an integrated, SaaS performance-management and employee-engagement solution.

📋 Description

• Respond to customers in real time via chat, tickets and WhatsApp, ensuring speed, clarity and empathy • Investigate, reproduce and test questions or behaviors reported by users on the platform • Analyze and validate clients’ data files and spreadsheets, including imports, databases and system records • Ensure a humanized and approachable support experience, maintaining Impulseup’s tone of voice and support identity • Contribute to the creation and updating of tutorials and educational articles for the Help Center • Assess the severity of requests and escalate to internal teams and leadership with urgency when necessary • Stay up to date on the product

🎯 Requirements

• Previous experience in customer support via chat and/or WhatsApp in digital environments • Excellent written communication and fluency in Portuguese • Curious, investigative mindset to test scenarios, simulate flows and analyze the root cause of software issues • Intermediate knowledge of Excel/spreadsheets, including use of VLOOKUP and Pivot Tables for data validation and imports • Emotional intelligence, resilience and patience to handle high-pressure situations or more anxious customers with empathy • Comfortable with technology • Interest in dynamic routines and strong personal organization skills • Previous experience supporting SaaS companies or HR Techs is a plus

🏖️ Benefits

• 2 hours per week during business hours for study • Regular feedback • Semi-annual performance review • Flexible meal allowance (Caju Card): R$43 per working day of the month • Home office allowance (Caju Card): R$100 monthly • Flexible hours • Remote work • Unimed health and dental plans – coverage up to 85% • Day off on your birthday and tenure-based days off • Maternity, paternity, bereavement and marriage leave • Childcare assistance for children up to 5 years old • Wellhub • Conexa Saúde • Life insurance