Junior Technical Support Analyst, Omie ERP

🔥 13 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Provide support to Omie customers via chat or phone to resolve inquiries; • Perform remote access to customers' machines to troubleshoot and resolve issues; • Create step-by-step procedures for system tasks using images, text, or videos; • Escalate systemic issues and unresolved problems to the Product Specialists team; • Redirect chats or phone calls to other departments when necessary; • Handle chat and phone inquiries related to tax invoice rejections, providing specialized assistance.

🎯 Requirements

• Higher education (in progress) preferred; • Knowledge of the Omie system preferred; • Preferred: Microsoft Office suite; • 2 years of experience as an intern or assistant; • Position exclusively for candidates with disabilities.

🏖️ Benefits

• Dental plan | Amil Dental • Health plan | Bradesco Saúde • Mental health platform • Telemedicine platform • Life insurance | Prudential • Pharmacy benefit • Gym allowance • Birthday day off • Flexible meal allowance • Home office allowance • Childcare allowance • Commuter benefit (transportation voucher) and company shuttle • Discount platform (Allya, SwileShop and Dell) • Educational benefits • Travel benefits • Pet health plan • SESC (leisure and cultural benefits) • PPRL