Mid-level Operations Analyst

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🕒 May 29

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Incentivar

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

👥 B2C

☁️ SaaS

B2B • B2C • SaaS

Incentivar is the first and most complete incentive software in Brazil, designed to help teams achieve their goals through personalized, data-driven solutions. The platform offers a variety of incentive programs, including sales incentives, employee rewards for HR departments, and loyalty campaigns for both B2B and B2C businesses. With a focus on automating commission payments and providing robust insights, Incentivar allows companies to centralize their incentive actions and enhance employee engagement effectively.

📋 Description

• Create, document, and review operational processes and procedures following ISO guidelines, ensuring standardization, traceability, and compliance with internal policies. • Map workflows across company departments, identifying bottlenecks, redundancies, and opportunities for simplification or automation. • Develop and implement process automations using tools such as n8n, contributing to reduced rework, increased efficiency, and operational scalability. • Monitor and analyze KPIs and operational indicators, turning data into actionable insights and quickly reporting deviations to leadership. • Support continuous improvement projects by conducting analyses, proposing solutions, and collaborating on the structured implementation of changes. • Interact with different areas of the company (Sales, Finance, Product, Customer Success, HR, among others), acting as an operational liaison and facilitating communication and alignment between teams. • Conduct audits and reviews of internal processes, ensuring compliance with established standards and identifying operational risks. • Actively contribute to the company’s governance culture by promoting best practices, internal policies, and procedures in a clear and engaging manner. • Use project management tools to organize, prioritize, and track deliveries with autonomy and clarity. • Support the creation and maintenance of strategic documentation — policies, manuals, SOPs, and knowledge bases — keeping everything up to date, accessible, and relevant.

🎯 Requirements

• Bachelor’s degree in Business Administration, Process Management, Information Systems, Business Management, or related fields. • Previous experience in Operations, Process, Quality, Continuous Improvement, or Corporate Governance areas. • Experience in process mapping and documentation. • Experience monitoring indicators and building management reports. • Tools and Technical Skills • n8n or similar automation platforms (Make, Zapier): ability to create and maintain process automations. • Basic understanding of Artificial Intelligence applied to operations: comprehension of how AI tools can be incorporated into operational workflows to improve efficiency. • Project management tools: Asana, Notion, ClickUp, Monday, or similar. • Microsoft Office / Google Workspace: advanced proficiency, especially Excel/Sheets for data analysis and dashboard creation. • Process mapping tools: Lucidchart, Miro, Draw.io, or equivalents. • Basic knowledge of BI and dashboards (Power BI, Looker Studio) is a plus. • Behavioral / Soft Skills • Systemic thinking and the ability to understand the impact of each process on the company as a whole. • Sense of urgency and prioritization skills in dynamic environments. • Analytical profile: ability to gather data, cross-reference information, and reach solid conclusions. • Strong written and verbal communication, with ease interacting across different profiles and departments. • Organization, attention to detail, and commitment to quality in deliverables. • Proactivity and autonomy to identify problems and propose solutions without being prompted.

🏖️ Benefits

• Benefit (Ifood Benefits Card): BRL 1,120.00 per month • Participation in a physical and mental health program through partners, including gym network access and telehealth • Performance evaluations • Structured career path • Frequent training sessions