UX Design Operations Program Manager

April 20

Included Health

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Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation$1. .$1

1001 - 5000

Description

• Work closely with the UX leadership (VP, directors, and managers) to continually seek ways to amplify the efforts of their teams • Manage UX team needs with respect to documentation, asset and file management, communication and coordination, particularly in light of a distributed, yet collaborative, workforce • Implement processes that ensure effective collaboration between our team and their cross functional partners (such as the design/developer hand-off or sharing assets between design and marketing) • Play a critical role in implementing our new design & content system and ensuring adoption by designers, writers, PM’s and engineers • Spearhead our design quality effort: coordinating design & content QA checkpoints and other reviews to ensure that work meets certain standards before launch • Manage design and research tool accounts (e.g. team access, communication with vendors, subscription renewals) • Support team members with research participant management (recruiting, screening, coordinating, incentive distribution) • Maintain internal research panel management tools based on ongoing research activities • Coordinate with Sales and Marketing to manage demo requests • Own relationships with internal operations teams such as Finance, Legal, and Procurement • Manage external relationships, such as those with contractors, consultants, and vendors

Requirements

• Demonstrated experience in Design Operations and Program Management • Passionate advocate of putting our members (who aren’t necessarily the same as our paying customers) at the heart of the work • Deep understanding of user-centered and human-centered design processes, including user research, insights and analysis, prototyping and validation, and delivery of production-ready design • Stories of how your work in Design Operations enabled a team to scale while maintaining quality and team health • Strong written and oral communication skills • Orderly and organized, able to manage and make sense of inbound requests • Diplomatic demeanor, successfully engaging peers and stakeholders, steering them towards understanding what the UX team needs to succeed

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service