IT Atlassian Administrator

April 16

Instacart

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Instacart invites the world to share love through food. This is how homemade is made.

Grocery Delivery • online grocery

1001 - 5000

💰 $232M Venture Round on 2021-11

Description

• We're looking for an Atlassian Admin to join our team to manage our growing Atlassian cloud instance. Help us maintain and build out a high performing platform that factors in change control, scalability, and industry best practices • Serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools • Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed • Provide user management, training, and support for Atlassian Suite

Requirements

• 3-5 years of experience in the administration, configuration and support of Atlassian cloud products which may include JIRA Software, add-ons, associated plug-ins and extensions, Project Setups, JIRA Reporting and Report Filters, JIRA Projects Role, Access and administration, Confluence, JIRA Service Desk, Eazybi, Opsgenie, API • Advanced knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool • Strong understanding of business processes and experience leveraging Atlassian Suite to maximize and improve those processes

Benefits

• Serve as the internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools • Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite • Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports • Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests • Provide user management, training, and support for Atlassian Suite • Create and maintain detailed technical and user-facing documentation • Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed • Collaborate on problem resolution, team decisions, and project planning • Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins • Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes • Support and manage integrations to external systems as required