Technical Product Manager

March 21

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Intelligent Self-Service for Banks and Credit Unions.

NLP • AI • ML • Chatbots • Artificial Intelligence

51 - 200

Description

• Assess all the inbound customer requests (tickets) from both PS teams (In Imp) or from TAM's (post Imp). (To clarify, this excludes Technical Support tickets) • Participate in pre-sales in understanding requirements that need to go to the Product Team for assessment. • Assess the above tickets to determine if they fit in the product bucket or require custom services delivered out of PS. • Work with Product and Engineering on the prioritization of tickets to be delivered as either new product functional or enhancements. Determine release timing for these items and work with CSM/PS to manage customer expectations. • Handoff PS delivered customization requirements in sales process to Implementation leadership and Solution Architects to determine scope of customizations , pricing, scheduling and associated change orders where applicable. PS assumes ownership from that point in closing the SoW with Sales

Requirements

• None

Benefits

• Remote First Policy • Medical/Dental/Vision Insurance • PTO & Holidays • Life Insurance