Operations Manager, Customer Success (Revenue Ops, Sales Ops))

April 18

Interplay Learning

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Austin, TX-based Interplay Learning is the leader in Virtual Reality (VR) training & education for the skilled trades.

Professional Training • 3D Simulations • Virtual Reality • VR • HVAC

51 - 200

Description

• Manage the existing Customer Success technology stack • Support the ongoing integration between the CRM, Customer Success software, and Interplay’s proprietary platform • Manage the Customer Success automations and workflows within the CRM and Customer Success software • Design and build the ideal configuration and layout for the Customer Success software • Repair data anomalies and integrations • Collect, analyze, and interpret data relating to the customer success team and their customers • Identify opportunities for process improvement and suggest new strategies that will lead to improved efficiencies in the utilization of these platforms • Develop digital dashboards representing the metrics relevant to multiple audiences, from the customer success team to the Executive and Board levels • Integrate the needs of the Customer Success Account Managers, fueling efficiency and supporting their work • Report on Customer Success data for cross-functional teams as needed • Empower the Customer Success team in making data-driven decisions • Research, recommend, and implement AI into Customer Success Operations

Requirements

• 2+ years in a Customer Success Operations, Sales Operations, Revenue Operations or similar role • Bachelors’ Degree or equivalent experience • Experience implementing and maintaining HubSpot or Salesforce as a CRM • Strong knowledge of and experience with Excel and/or Google Sheets, with the ability to utilize advanced functions and formulas, pivot tables, VLOOKUP, and visualizations • Experience implementing and maintaining other SaaS platforms, especially Customer Success engagement tools such as ChurnZero • Ability to utilize Retool for queries and reports • Proficient in using project management software and tools • Ability to learn new technologies quickly • Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.

Benefits

• Remote-first culture and flexible hours • Learning resources and annual learning reimbursement • Family-friendly policies • Generous vacation policy includes 3 weeks of PTO, 1 week Winter Break, holidays and sick days • Medical, vision and dental insurance coverage • 401k • Private company stock options • Mental health and wellness resources • Virtual/in person social events